Brand Ambassador

Please rate the type of service you received from the brand ambassador

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Customer Number

Nomoro ea moreki

Brand Ambassador's Names

Lebitso la Brand Ambassador

The Brand Ambassador addressed my need quickly

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
The Brand Ambassador addressed my need quickly	Totally DisagreeThe Brand Ambassador addressed my need quickly Totally Disagree	DisagreeThe Brand Ambassador addressed my need quickly Disagree	NeutralThe Brand Ambassador addressed my need quickly Neutral	AgreeThe Brand Ambassador addressed my need quickly Agree	Totally AgreeThe Brand Ambassador addressed my need quickly Totally Agree

Brand Ambassador e nthusitse kapele?

The Brand Ambassador was friendly

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
The Brand Ambassador was friendly	Totally DisagreeThe Brand Ambassador was friendly Totally Disagree	DisagreeThe Brand Ambassador was friendly Disagree	NeutralThe Brand Ambassador was friendly Neutral	AgreeThe Brand Ambassador was friendly Agree	Totally AgreeThe Brand Ambassador was friendly Totally Agree

Brand Ambassador o ne a nthusa ka mofuthu

Brand Ambassador was very helpful

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Brand Ambassador was very helpful	Totally DisagreeBrand Ambassador was very helpful Totally Disagree	DisagreeBrand Ambassador was very helpful Disagree	NeutralBrand Ambassador was very helpful Neutral	AgreeBrand Ambassador was very helpful Agree	Totally AgreeBrand Ambassador was very helpful Totally Agree

Brand Ambassador e ile a nthusa haholo

The Brand Ambassador asked if there was something else they could assist with

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
The Brand Ambassador asked if there was something else they could assist with	Totally DisagreeThe Brand Ambassador asked if there was something else they could assist with Totally Disagree	DisagreeThe Brand Ambassador asked if there was something else they could assist with Disagree	NeutralThe Brand Ambassador asked if there was something else they could assist with Neutral	AgreeThe Brand Ambassador asked if there was something else they could assist with Agree	Totally AgreeThe Brand Ambassador asked if there was something else they could assist with Totally Agree

Brand Ambassador o ile a botsa hore na a ka nthusa ka ho hong hape

Was the service you requested from the Brand Ambassador available the way you wanted it and exactly how you wanted it?

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Was the service you requested from the Brand Ambassador available the way you wanted it and exactly how you wanted it?	Totally DisagreeWas the service you requested from the Brand Ambassador available the way you wanted it and exactly how you wanted it? Totally Disagree	DisagreeWas the service you requested from the Brand Ambassador available the way you wanted it and exactly how you wanted it? Disagree	NeutralWas the service you requested from the Brand Ambassador available the way you wanted it and exactly how you wanted it? Neutral	AgreeWas the service you requested from the Brand Ambassador available the way you wanted it and exactly how you wanted it? Agree	Totally AgreeWas the service you requested from the Brand Ambassador available the way you wanted it and exactly how you wanted it? Totally Agree

Ts’ebeletso eo o neng u e batla ho brand ambassador e ne e le teng ha u e hloka ebile e le ka tselaha eo u e hlokang?

Econet communication with me through the below channelsMail has been clear

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channelsMail has been clear	Totally DisagreeEconet communication with me through the below channelsMail has been clear Totally Disagree	DisagreeEconet communication with me through the below channelsMail has been clear Disagree	NeutralEconet communication with me through the below channelsMail has been clear Neutral	AgreeEconet communication with me through the below channelsMail has been clear Agree	Totally AgreeEconet communication with me through the below channelsMail has been clear Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka Mail

Econet communication with me through the below channels has been clear Brand Ambassadors

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear Brand Ambassadors	Totally DisagreeEconet communication with me through the below channels has been clear Brand Ambassadors Totally Disagree	DisagreeEconet communication with me through the below channels has been clear Brand Ambassadors Disagree	NeutralEconet communication with me through the below channels has been clear Brand Ambassadors Neutral	AgreeEconet communication with me through the below channels has been clear Brand Ambassadors Agree	Totally AgreeEconet communication with me through the below channels has been clear Brand Ambassadors Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka Brand Ambassadors

Econet communication with me through the below channels has been clear WhatsApp

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear WhatsApp	Totally DisagreeEconet communication with me through the below channels has been clear WhatsApp Totally Disagree	DisagreeEconet communication with me through the below channels has been clear WhatsApp Disagree	NeutralEconet communication with me through the below channels has been clear WhatsApp Neutral	AgreeEconet communication with me through the below channels has been clear WhatsApp Agree	Totally AgreeEconet communication with me through the below channels has been clear WhatsApp Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka WhatsApp

Econet communication with me through the below channels has been clear Social Media

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear Social Media	Totally DisagreeEconet communication with me through the below channels has been clear Social Media Totally Disagree	DisagreeEconet communication with me through the below channels has been clear Social Media Disagree	NeutralEconet communication with me through the below channels has been clear Social Media Neutral	AgreeEconet communication with me through the below channels has been clear Social Media Agree	Totally AgreeEconet communication with me through the below channels has been clear Social Media Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka Social media

Econet communication with me through the below channels has been clear Newspaper

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear Newspaper	Totally DisagreeEconet communication with me through the below channels has been clear Newspaper Totally Disagree	DisagreeEconet communication with me through the below channels has been clear Newspaper Disagree	NeutralEconet communication with me through the below channels has been clear Newspaper Neutral	AgreeEconet communication with me through the below channels has been clear Newspaper Agree	Totally AgreeEconet communication with me through the below channels has been clear Newspaper Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka Newspaper

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied. How would you rate your experience with the Brand Ambassador?

Re kala ho khotsofala le ho se khotsofale holima hlano 1 e bolela hose khotsofale hohang, 5 e bolela u khotsofetse ka botlalo. U Ka fana lintlha tse kae ho Brand Ambassador ka lits’ebeletso tseo u li fuoeng?

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied. How would you rate the treatment that the Brand Ambassador gave you?

Re kala ho khotsofala le ho se khotsofale holima hlano 1 e bolela hose khotsofale hohang, 5 e bolela u khotsofetse ka botlalo. U ka fana ka ntlha tse kae ho Latela na u sebelelitsoe joang ke motho a na u thusa?

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied. How would you rate your experience with the Brand Ambassador?

U ka fa ts’ebeletso eo u e fuoeng ke Brand Ambassador bokae?

On a scale of 1 to 5? Where 1 is not too easy and 5 is very easy, How easy was it to get the service that you required?

Sekaleng sa ho tloha ho 1 ho isa ho 5 moo 1 e bolelang hore ha ho bobebe haholo ha 5 e bolelela hore ha ho bobebe haholo, Ho bile bonolo ha kae ho fumana lits’ebeletso tse o neng u li batla?

Were you satisfied with the service?

U ne u khotsofetse ke ts’ebeletso eo u e fumaneng?

Extremely unlikely Extremely likely
0	1	2	3	4	5	6	7	8	9	10

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Econet), to others?

O kala holima leshome 1 e bolela ho se khothalletse hohang,10 e bolela u khothalletsa ka botlalo, u ka fana lintlha tse kae ho Econet

Extremely unlikely Extremely likely
0	1	2	3	4	5	6	7	8	9	10

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Vodacom), to others?

O kala holima leshome 1 e bolela ho se khothalletse hohang,10 e bolela u khothalletsa ka botlalo, u ka fana lintlha tse kae ho Vodacom

Could you kindly explain why you have given a score of the score you gave above regarding your likelihood to recommend (Econet), to others?

Hlalosa na hobaneng u fane ka lintlha tseo u faneng ka tsona karabong ea potsong e kaholimo ka Econet

Could you kindly explain why you have given a score of the score you gave above regarding your likelihood to recommend (Vodacom), to others?

Hlalosa na hobaneng u fane ka lintlha tseo u faneng ka tsona karabong ea potsong e kaholimo ka Vodacom

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