Fibre Customer Satisfaction

Please rate the type of service you received from the key account

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Customer Number

Nomoro ea moreki

Consultant

Query

Please rate the type of service you received from the key account. The Key account manager addressed my query quickly.

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Please rate the type of service you received from the key account. The Key account manager addressed my query quickly.	Totally DisagreePlease rate the type of service you received from the key account. The Key account manager addressed my query quickly. Totally Disagree	DisagreePlease rate the type of service you received from the key account. The Key account manager addressed my query quickly. Disagree	NeutralPlease rate the type of service you received from the key account. The Key account manager addressed my query quickly. Neutral	AgreePlease rate the type of service you received from the key account. The Key account manager addressed my query quickly. Agree	Totally AgreePlease rate the type of service you received from the key account. The Key account manager addressed my query quickly. Totally Agree

Nakong e fetile ha u ne u thusoa ke key account, u ile ua fumana ts’ebeletso e joang? Key account manager e nthusitse kapele?

Key account manager was friendly

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Key account manager was friendly	Totally DisagreeKey account manager was friendly Totally Disagree	DisagreeKey account manager was friendly Disagree	NeutralKey account manager was friendly Neutral	AgreeKey account manager was friendly Agree	Totally AgreeKey account manager was friendly Totally Agree

Key account manager u ne a nthusa ka mofuthu

Key account manager was very helpful

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Key account manager was very helpful	Totally DisagreeKey account manager was very helpful Totally Disagree	DisagreeKey account manager was very helpful Disagree	NeutralKey account manager was very helpful Neutral	AgreeKey account manager was very helpful Agree	Totally AgreeKey account manager was very helpful Totally Agree

Key account e ile a nthusa haholo

Key account manager asked if there was something else they could assist with

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Key account manager asked if there was something else they could assist with	Totally DisagreeKey account manager asked if there was something else they could assist with Totally Disagree	DisagreeKey account manager asked if there was something else they could assist with Disagree	NeutralKey account manager asked if there was something else they could assist with Neutral	AgreeKey account manager asked if there was something else they could assist with Agree	Totally AgreeKey account manager asked if there was something else they could assist with Totally Agree

Key account manager o ile a botsa hore na a ka nthusa ka ho hong hape

Econet Bill was clear

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet Bill was clear	Totally DisagreeEconet Bill was clear Totally Disagree	DisagreeEconet Bill was clear Disagree	NeutralEconet Bill was clear Neutral	AgreeEconet Bill was clear Agree	Totally AgreeEconet Bill was clear Totally Agree

Bill eaka e ne e hlakile

Was the service you requested from the key account available the way you wanted it and exactly how you wanted it?

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Was the service you requested from the key account available the way you wanted it and exactly how you wanted it?	Totally DisagreeWas the service you requested from the key account available the way you wanted it and exactly how you wanted it? Totally Disagree	DisagreeWas the service you requested from the key account available the way you wanted it and exactly how you wanted it? Disagree	NeutralWas the service you requested from the key account available the way you wanted it and exactly how you wanted it? Neutral	AgreeWas the service you requested from the key account available the way you wanted it and exactly how you wanted it? Agree	Totally AgreeWas the service you requested from the key account available the way you wanted it and exactly how you wanted it? Totally Agree

Ts’ebeletso eo o neng u e batla ho key account e ne e le teng ha u e hloka ebile e le ka tselaha eo u e hlokang?

Econet communication with me through the below channels has been clear Mail

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear Mail	Totally DisagreeEconet communication with me through the below channels has been clear Mail Totally Disagree	DisagreeEconet communication with me through the below channels has been clear Mail Disagree	NeutralEconet communication with me through the below channels has been clear Mail Neutral	AgreeEconet communication with me through the below channels has been clear Mail Agree	Totally AgreeEconet communication with me through the below channels has been clear Mail Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka Mail

Econet communication with me through the below channels has been clear Key Account Manager

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear Key Account Manager	Totally DisagreeEconet communication with me through the below channels has been clear Key Account Manager Totally Disagree	DisagreeEconet communication with me through the below channels has been clear Key Account Manager Disagree	NeutralEconet communication with me through the below channels has been clear Key Account Manager Neutral	AgreeEconet communication with me through the below channels has been clear Key Account Manager Agree	Totally AgreeEconet communication with me through the below channels has been clear Key Account Manager Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka Key account manager

Econet communication with me through the below channels has been clear WhatsApp

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear WhatsApp	Totally DisagreeEconet communication with me through the below channels has been clear WhatsApp Totally Disagree	DisagreeEconet communication with me through the below channels has been clear WhatsApp Disagree	NeutralEconet communication with me through the below channels has been clear WhatsApp Neutral	AgreeEconet communication with me through the below channels has been clear WhatsApp Agree	Totally AgreeEconet communication with me through the below channels has been clear WhatsApp Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka WhatsApp

Econet communication with me through the below channels has been clear Social Media

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear Social Media	Totally DisagreeEconet communication with me through the below channels has been clear Social Media Totally Disagree	DisagreeEconet communication with me through the below channels has been clear Social Media Disagree	NeutralEconet communication with me through the below channels has been clear Social Media Neutral	AgreeEconet communication with me through the below channels has been clear Social Media Agree	Totally AgreeEconet communication with me through the below channels has been clear Social Media Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka Social media

Econet communication with me through the below channels has been clear Newspaper

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear Newspaper	Totally DisagreeEconet communication with me through the below channels has been clear Newspaper Totally Disagree	DisagreeEconet communication with me through the below channels has been clear Newspaper Disagree	NeutralEconet communication with me through the below channels has been clear Newspaper Neutral	AgreeEconet communication with me through the below channels has been clear Newspaper Agree	Totally AgreeEconet communication with me through the below channels has been clear Newspaper Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka Newspaper

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied. How would you rate your experience with Key account manager?

Re kala ho khotsofala le ho se khotsofale holima hlano 1 e bolela hose khotsofale hohang, 5 e bolela u khotsofetse ka botlalo. U Ka fana lintlha tse kae ho Key account manager ka lits’ebeletso tseo u li fuoeng?

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied. How would you rate the treatment that the Key account manager gave you?

U ka fan aka ntlha tse kae ho Latela na u sebelelitsoe joang ke motho a na u thusa?

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied. How would you rate your experience with Key account manager?

Sekaleng sa ho tloha ho 1 ho isa ho 5, moo 1 e bolelang ho se khotsofale hohang ha 5 e bolela ho khotsofala ka botlalo. U ka fa ts’ebeletso eo u e fuoeng Enterprise bokae?

On a scale of 1 to 5? Where 1 is not too easy and 5 is very easy . How easy was it to get the service that you required?

Sekaleng sa ho tloha ho 1 ho isa ho 5 moo 1 e bolelang hore ha ho bobebe haholo ha 5 e bolelela hore ha ho bobebe haholo. Ho bile bonolo ha kae ho fumana lits’ebeletso tse o neng u li batla?

Were you satisfied with the service?

U ne u khotsofetse ke ts’ebeletso eo u e fumaneng?

Extremely unlikely Extremely likely
0	1	2	3	4	5	6	7	8	9	10

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Econet), to others?

O kala holima leshome 1 e bolela ho se khothalletse hohang,10 e bolela u khothalletsa ka botlalo, u ka fana lintlha tse kae ho Econet?

Extremely unlikely Extremely likely
0	1	2	3	4	5	6	7	8	9	10

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Vodacom), to others?

O kala holima leshome 1 e bolela ho se khothalletse hohang,10 e bolela u khothalletsa ka botlalo, u ka fana lintlha tse kae ho Vodacom?

Could you kindly explain why you have given a score of the score you gave above regarding your likelihood to recommend (Econet), to others?

Hlalosa na hobaneng u fane ka lintlha tseo u faneng ka tsona karabong ea potsong e kaholimo ka Econet.

Could you kindly explain why you have given a score of the score you gave above regarding your likelihood to recommend (Vodacom), to others?

Hlalosa na hobaneng u fane ka lintlha tseo u faneng ka tsona karabong ea potso e kaholimo ka Vodacom

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