Network Survey

Was the network available whenever you needed it?

Yes
No

Network/signal e ne e lula e fumaneha nako eohle ha u e hloka?

When on a call did you hear each other clearly with the person you were talking to?

Yes
No

Ha u le mohaleng na le ne le utloahala ka tsela e hlakileng le motho eo le buang le eena?

Did you experience dropped calls during the conversation?

Yes
No

Na fone e ne e ee e khaohe ha u ntse u bua le motho mohaleng?

Did you experience inability to call yet you had enough credit balance?

Yes
No

U ne u ee u sitoe ho letsa leha u na le chelete ka fonong?

Were you able to make international voice calls?

Yes
No

U ne u khona ho letsetsa ka ntle ho naha?

Was the data network available whenever you needed to browse the internet – e.g Whatsapp, Facebook, Youtube?

Yes
No

U ne u khona ho sebelisa data nako eohle ha u e hloka ho kena interneteng , mohlala- Whatsapp, Instagram, Facebook, Youtube?

Did you find it easy to connect to the internet on your mobile phone e.g Whatsapp, Facebook, Instagram Youtube?

Yes
No

U ne u kena internet ka bobebe ha kae, mohlala - Whatsapp, Facebook, Instagram, Youtube joalo-jolao?

How often did you experience data cuts when using the internet e.g Whatsapp, Facebook, Instagram, Youtube?

Always
More often than not
Not frequently
Never

Ha u kene interneteng– mohlala Whatsapp, Facebook, Instagram Youtube u ne ee u khaohe hangata ha kae?

How often did you get fast internet speeds when browsing?

Always
More often than not
Not frequently
Never

Ke ha kae u neng u fumanang internet e potlakileng ha u kena interneteng?

Did the product (listed at the top) help you achieve what you wanted to do?

Yes
No

Sehlaisoa se u thusitse ho etsa seo u neng u batla ho se etsa?

Extremely unlikely Extremely likely
0	1	2	3	4	5	6	7	8	9	10

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you recommend (Econet), to others?

U kala holima leshome 1 e bolela ho se khothalletse hohang, 10 e bolela u khothalletsa ka botlalo, u ka fana lintlha tse kae u khothalletsa Econet ho ba bang?

Extremely unlikely Extremely likely
0	1	2	3	4	5	6	7	8	9	10

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Vodacom), to others?

U kala holima leshome 1 e bolela ho se khothalletse hohang,10 e bolela u khothalletsa ka botlalo, u ka fana lintlha tse kae u khothaletsa Vodacom hob a bang?

Could you kindly explain why you have given a score of the score you gave above in the question bellow regarding your likelihood to recommend (Econet), to others?

Hlalosa na hobaneng u fane ka lintlha tseo u faneng ka tsona karabong ea potsong e kaholimo ka Econet

Could you kindly explain why you have given the score you gave in the previous sections regarding your likelihood to recommend (Vodacom), to others?

Hlalosa na hobaneng u fane ka lintlha tseo u faneng ka tsona karabong ea potsong e kaholimo ka Vodacom

In the past week, how satisfied have you been with the network experience on Econet? Use a scale of 1 - 10, where 10 is very satisfied

Bekeng e fetileng u ne u khotsofetse ha kae ke network ea Econet?

In the past week, how satisfied have you been with the network experience on Vodacom? Use a scale of 1 - 10, where 10 is very satisfied

Bekeng e fetileng u ne u khotsofetse ha kae ke network ea Vodacom?