Shops Customer Satisfaction

Rate the service you got at the Econet Shop the last time you went.

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Shop Name

Lebitso La Shopo

Your phone number

Nomoro ea phono

Query

Lebaka la ho ea Econet Shop

Econet staff/team were friendly

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet staff/team were friendly	Totally DisagreeEconet staff/team were friendly Totally Disagree	DisagreeEconet staff/team were friendly Disagree	NeutralEconet staff/team were friendly Neutral	AgreeEconet staff/team were friendly Agree	Totally AgreeEconet staff/team were friendly Totally Agree

Basebeletsi ba shopong ba ne ba nthusa ka mofuthu.

Econet Shop staff was very helpful

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet Shop staff was very helpful	Totally DisagreeEconet Shop staff was very helpful Totally Disagree	DisagreeEconet Shop staff was very helpful Disagree	NeutralEconet Shop staff was very helpful Neutral	AgreeEconet Shop staff was very helpful Agree	Totally AgreeEconet Shop staff was very helpful Totally Agree

Basebeletsi ba shopong ba ile ba nthusa hantle haholo

Econet Shop staff member was neatly dressed

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet Shop staff member was neatly dressed	Totally DisagreeEconet Shop staff member was neatly dressed Totally Disagree	DisagreeEconet Shop staff member was neatly dressed Disagree	NeutralEconet Shop staff member was neatly dressed Neutral	AgreeEconet Shop staff member was neatly dressed Agree	Totally AgreeEconet Shop staff member was neatly dressed Totally Agree

Basebeletsi ba shopong ba ne ba apere ka makhethe

Econet Bill was clear

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet Bill was clear	Totally DisagreeEconet Bill was clear Totally Disagree	DisagreeEconet Bill was clear Disagree	NeutralEconet Bill was clear Neutral	AgreeEconet Bill was clear Agree	Totally AgreeEconet Bill was clear Totally Agree

Bill eaka e ne e hlakile

If you have ever used an Econet website/portal/whatsapp chatbot was it helpful?

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
If you have ever used an Econet website/portal/whatsapp chatbot was it helpful?	Totally DisagreeIf you have ever used an Econet website/portal/whatsapp chatbot was it helpful? Totally Disagree	DisagreeIf you have ever used an Econet website/portal/whatsapp chatbot was it helpful? Disagree	NeutralIf you have ever used an Econet website/portal/whatsapp chatbot was it helpful? Neutral	AgreeIf you have ever used an Econet website/portal/whatsapp chatbot was it helpful? Agree	Totally AgreeIf you have ever used an Econet website/portal/whatsapp chatbot was it helpful? Totally Agree

Haeba u kile oa sebelisa Website ea Econet/portal/WhatsApp chatbot e ile ea nthusa haholo?

Was the service you requested at the Econet shop available the way you wanted it and exactly how you wanted it

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Was the service you requested at the Econet shop available the way you wanted it and exactly how you wanted it	Totally DisagreeWas the service you requested at the Econet shop available the way you wanted it and exactly how you wanted it Totally Disagree	DisagreeWas the service you requested at the Econet shop available the way you wanted it and exactly how you wanted it Disagree	NeutralWas the service you requested at the Econet shop available the way you wanted it and exactly how you wanted it Neutral	AgreeWas the service you requested at the Econet shop available the way you wanted it and exactly how you wanted it Agree	Totally AgreeWas the service you requested at the Econet shop available the way you wanted it and exactly how you wanted it Totally Agree

Ts’ebeletso eo o neng u e batla Econet shop e ne e le teng ha u e hloka ebile e le ka tsela eo u e hlokang?

Econet communication with me through the below channels has been clear. Mail

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear. Mail	Totally DisagreeEconet communication with me through the below channels has been clear. Mail Totally Disagree	DisagreeEconet communication with me through the below channels has been clear. Mail Disagree	NeutralEconet communication with me through the below channels has been clear. Mail Neutral	AgreeEconet communication with me through the below channels has been clear. Mail Agree	Totally AgreeEconet communication with me through the below channels has been clear. Mail Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka Mail

Econet communication with me through the below channels has been clear Key Account Manager

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear Key Account Manager	Totally DisagreeEconet communication with me through the below channels has been clear Key Account Manager Totally Disagree	DisagreeEconet communication with me through the below channels has been clear Key Account Manager Disagree	NeutralEconet communication with me through the below channels has been clear Key Account Manager Neutral	AgreeEconet communication with me through the below channels has been clear Key Account Manager Agree	Totally AgreeEconet communication with me through the below channels has been clear Key Account Manager Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka Key Account Manager

Econet communication with me through the below channels has been clear WhatsApp

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear WhatsApp	Totally DisagreeEconet communication with me through the below channels has been clear WhatsApp Totally Disagree	DisagreeEconet communication with me through the below channels has been clear WhatsApp Disagree	NeutralEconet communication with me through the below channels has been clear WhatsApp Neutral	AgreeEconet communication with me through the below channels has been clear WhatsApp Agree	Totally AgreeEconet communication with me through the below channels has been clear WhatsApp Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka WhatsApp

Econet communication with me through the below channels has been clear Social Media

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear Social Media	Totally DisagreeEconet communication with me through the below channels has been clear Social Media Totally Disagree	DisagreeEconet communication with me through the below channels has been clear Social Media Disagree	NeutralEconet communication with me through the below channels has been clear Social Media Neutral	AgreeEconet communication with me through the below channels has been clear Social Media Agree	Totally AgreeEconet communication with me through the below channels has been clear Social Media Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka Social Media

Econet communication with me through the below channels has been clear Newspaper

	Totally Disagree	Disagree	Neutral	Agree	Totally Agree
Econet communication with me through the below channels has been clear Newspaper	Totally DisagreeEconet communication with me through the below channels has been clear Newspaper Totally Disagree	DisagreeEconet communication with me through the below channels has been clear Newspaper Disagree	NeutralEconet communication with me through the below channels has been clear Newspaper Neutral	AgreeEconet communication with me through the below channels has been clear Newspaper Agree	Totally AgreeEconet communication with me through the below channels has been clear Newspaper Totally Agree

U le mosebelisi oa Econet, u ee u utloe Econet e bua le ‘na ka tsela e hlakileng ka Newspaper

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied. How would you rate the service that the shop consultant gave you?

Re kala ho khotsofala le ho se khotsofale holima hlano 1 e bolela hose khotsofale hohang, 5 e bolela u khotsofetse ka botlalo. U ka fana lintlha tse ka lits’ebeletso tseo u li fuoeng ke mothusi ka shopong?

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied. How would you rate the attitude of the shop consultant as they served you?

Re kala ho khotsofala le ho se khotsofale holima hlano 1 e bolela hose khotsofale hohang, 5 e bolela u khotsofetse ka botlalo. U khotsofetse ha kae ke semelo seo o neng o thusoa ka sona ke motho ka shopong?

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied. On average, how satisfied were you with the service you got from the key account?

Sekaleng sa ho tloha ho 1 ho isa ho 5, moo 1 e bolelang ho se khotsofale hohang ha 5 e bolela ho khotsofala ka botlalo. U ka re eng ka ts’ebeletso e o e fuoeng ke key account ka kakaretso?

On a scale of 1 to 5? Where 1 is strongly dissatisfied and 5 being extremely satisfied. How easy was it to get the service that you required from the key account?

Sekaleng sa ho tloha ho 1 ho isa ho 5, moo 1 e bolelang ho se khotsofale hohang ha 5 e bolela ho khotsofala ka botlalo. Ho bile bonolo ha kae ho fumana lits’ebeletso tse o neng u li batla ho key account?

Were you satisfied with the service?

U ne u khotsofetse ke ts’ebeletso eo u e fumaneng?

Extremely unlikely Extremely likely
0	1	2	3	4	5	6	7	8	9	10

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Econet), to others?

O kala holima leshome 1 e bolela ho se khothalletse hohang,10 e bolela u khothalletsa ka botlalo, u ka fana lintlha tse kae ho Econet?

Extremely unlikely Extremely likely
0	1	2	3	4	5	6	7	8	9	10

Now, using a scale of 1 to 10 where 1 means you are extremely unlikely to recommend and 10 means you are extremely likely to recommend how likely or unlikely are you to recommend (Vodacom), to others?

O kala holima leshome 1 e bolela ho se khothalletse hohang,10 e bolela u khothalletsa ka botlalo, u ka fana lintlha tse kae ho Vodacom?

Could you kindly explain why you have given a score of the score you gave above regarding your likelihood to recommend (Econet) to others?

Hlalosa na hobaneng u fane ka lintlha tseo u faneng ka tsona karabong ea potso e kaholimo ka Econet.

Could you kindly explain why you have given a score of the score you gave above regarding your likelihood to recommend (Vodacom), to others?

Hlalosa na hobaneng u fane ka lintlha tseo u faneng ka tsona karabong ea potsong e kaholimo ka Vodacom.

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