Privacy Policy
How we collect, use and protect your personal information when you use the EcoCash Mobile App.
- Login details: we collect your MSISDN (phone number) and PIN for authentication purposes.
- Contact information: with your explicit consent, we access your phone’s contacts to facilitate transactions such as sending money or buying airtime.
- Camera access: with your explicit consent, your camera is used for scanning QR codes for payments and cash-out transactions.
We securely record transaction details, including amounts, dates and recipient information, to provide accurate records and enhance your user experience.
We may collect non-identifiable device information, such as app usage patterns, to improve app functionality and user experience.
The app uses the SMS Retriever API to automatically extract OTPs for secure and convenient verification.
- Authenticate and secure your account.
- Facilitate transactions such as sending money, purchasing bundles, paying bills or cashing out funds.
- Enhance app functionality, including accessing your contacts for recipient selection or enabling QR code payments with your camera.
- Provide transaction history and support for your financial records.
- Improve the app experience by analysing usage patterns (without storing personal information).
- All sensitive data, including your PIN and transaction history, is encrypted using industry-standard security protocols.
- We do not store your PIN or other login credentials on your device or our servers.
- Transactions are securely stored in a database for accurate record-keeping.
- The app automatically logs you out after a period of inactivity to safeguard your account.
The app may integrate with third-party services for functionalities like SMS OTP verification or QR code scanning. These services comply with privacy and data protection standards.
- Transactional data: stored securely to provide a history of your activities and comply with financial regulations.
- Session data: not retained after you log out, ensuring your privacy.
- Access: you can view your transaction history and account details at any time within the app.
- Revocation of permissions: you can revoke app permissions from your device settings without affecting your ability to use other features.
- Deletion requests: if you wish to delete your account or personal data, please contact our support team.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Notifications will be provided through the app for significant changes.
