Frequently Asked Questions
Find clear answers about EcoCash, EcoSure, Business Internet, mobile services and Re’Moja rewards.
EcoCash
Wallet registration, transactions and account support.
Anyone with an active Econet SIM and valid identification can register for an EcoCash wallet.
Dial *199# and follow the registration prompts, or visit an Econet Shop for assistance.
Use an authorised EcoCash agent or another supported funding option shown in your EcoCash menu.
Do not share your PIN. Contact Customer Care or visit an Econet Shop with your identification for assistance.
Applicable charges are displayed during the transaction flow before you confirm.
Visit an Econet Shop, call Customer Care, or use the support options shown on the EcoCash page.
EcoSure
Registration, premiums, cover and claims.
Anyone with an active Econet SIM and a valid identification document.
Premiums depend on the package selected. Dial *188# to view available options.
Your activation SMS confirms when your policy becomes active.
Premiums can be paid using EcoCash or airtime.
Report your claim at an Econet Shop and submit the required documents.
Contact Customer Care or visit an Econet Shop for assistance.
Requirements depend on the claim. Our team will confirm the supporting documents needed.
Visit an Econet Shop, call 188 toll-free, or WhatsApp 66100100.
Business Internet
Coverage, installation, packages and support.
Availability depends on Fibre or Econet 5G coverage at your premises. Check the Home Internet coverage information or contact Business Sales.
Where Fibre coverage exists, your business can be connected over Fibre. In eligible 5G areas, Fixed Wireless Access provides a faster deployment option.
Package-specific treatment may apply after the listed allowance is reached. Business Sales will confirm the current terms before you subscribe.
Timing depends on location, site readiness and connection type. An estimated date is confirmed after coverage and site assessment.
Yes. Contact Business Sales to move to a package that fits your growing team and usage needs.
Yes. Call 100 toll-free, WhatsApp 66100100 or email fixeddataservices@etl.co.ls.
Mobile Services
Packages, roaming, availability and assistance.
Open the relevant Mobile Data, Mobile Voice or roaming page to compare the available packages and benefits.
Choose according to your expected data, voice, validity and travel needs. Customer Care can help you compare options.
Roaming availability and charges depend on your destination and partner network. Review the roaming page before travelling.
Use the relevant coverage information on the service page or contact Customer Care for location-specific help.
Where supported, you can select another available package when purchasing or renewing your service.
Visit an Econet Shop or contact Customer Care through the details on the Contacts page.
Re'Moja Rewards
Earning, checking and redeeming EcoPoints.
Re ‘Moja is Econet Telecom Lesotho’s loyalty programme that rewards you for your everyday usage. Simply use eligible Econet services and earn EcoPoints for a chance to win exciting rewards.
Joining is easy and free. Simply dial *303*03# and follow the prompts to register.
No. Joining Re ‘Moja is completely free.
You earn EcoPoints by using eligible Econet products and services, including:
- Buying bundles
- Making eligible calls
- Transacting with EcoCash
- Paying EcoSure premiums
The more EcoPoints you earn, the greater your chances of winning. Continue using eligible Econet services throughout the campaign to maximise your opportunities.
Rewards may include:
- Cash prizes
- Smartphones
- Shopping vouchers
- Exclusive experiences
- Grand prizes
The programme is open to eligible Econet Telecom Lesotho customers who successfully register for Re ‘Moja and comply with the programme Terms & Conditions.
Winners are contacted by Econet Telecom Lesotho using their registered contact details and may also be announced through Econet’s official communication channels.
No. EcoPoints are personal to your registered Re ‘Moja account and cannot be transferred.
Yes. If you no longer wish to participate, you may opt out of Re ‘Moja. Once you opt out, you will no longer earn EcoPoints or be eligible for programme rewards.
You can check your EcoPoints balance by dialling *303*03# and selecting the relevant menu option.
Redemption options appear when you dial *303*03#. Follow the prompts to redeem for bundles or rewards.
EcoPoints are subject to the Re ‘Moja programme rules. Any expiry periods, where applicable, will be communicated by Econet.
Only qualifying products, services and transactions earn EcoPoints. Eligible activities may change from time to time as new campaigns and promotions are introduced.
Allow time for eligible transactions to reflect. If a balance still looks wrong, contact Customer Care on 100 toll-free or WhatsApp 66100100 with the transaction details.
If you need assistance with Re ‘Moja, you can:
- Visit your nearest Econet Shop
- Contact the Econet Contact Centre on 100 or 199
- Chat with us on Mpoi (WhatsApp 66 100 100)
The full Re ‘Moja Terms & Conditions are available on our Terms & Conditions page. Participation in the programme is subject to these Terms & Conditions.
Still need help?
Visit an Econet Shop, call 100 toll-free or WhatsApp 66100100.
