Check your roaming status. This can be done via *197# for prepaid customers, customer care or by contacting the key account managers for post-paid customers.
If your trip is more than 3 months away & ETL has no roaming agreements in the country you will be visiting, a request can be made via customer care.
As a prepaid customer, ensure you have enough airtime for roaming. You can also top-up using electronic channels, eco-cash, airtime transfer and USSD – voucher top up.
If you would like to use data while roaming, enable data roaming & set data CAP limits on your mobile device.
Settings > Connections > Data usage and enable data saver (if your device supports this). This will help you manage your data usage.
The phone can be on auto/manual network selection mode:
On auto, the phone will select the strongest signal (provided ETL has a roaming agreement with the operator).
On manual, you can select a preferred network:
Settings > Connections > Mobile networks > Network Operators
then choose the desired network.
For data roaming, enable data roaming on your mobile device:
Settings > Connections > Mobile networks > Data roaming
You may also ensure the APN is defined by continuing to choose Access Point Names.
The APN should be: internet
When making calls/sending SMSes, always include the country code of the mobile number you are dialling.
Roaming Coverage & Rates
The split will be as follows:
Affordable rates in South Africa
Other popular destinations (Europe, Asia & USA)
Full destination & rates list