Purpose

To provide first level system support and monitor optimal system performance, availability, data integrity and accuracy in line with the set performance target.

Key Duties/Responsibilities

• Researches and recommends on new hardware and system software technologies.
• Receives, troubleshoots and resolves all business support systems problems and computing
environments.
• Monitors and reports system availability and uptime within the Billing & Information System department according
to defined standards.
• Tracks and routes problems and requests resolutions as per OLA with business
• Creates and amends user profiles upon approval in Mobile financial systems such as Ecocash and Ecorec.
• Configures Mobile financial systems and Interfacing systems, resolves end user queries and escalates when
necessary.
• Implements System Change Request upon approval in the Mobile financial Systems of versions and reports
and maintains paper trail.
• Monitors E-channels (such as Mobile Transactions, POS transactions), reports exceptions and gives vupdates.
Performs tests of patches on the Mobile financial systems and application upgrades (User Acceptance Testing).

Qualifications & Experience

· Degree in Computer Science or Equivalent.
· 2 to 4 years’ Information Technology experience.

Competencies

· Knowledge of systems security.
· Knowledge of Information Systems controls.

Interested applicants should submit their application letter addressed to the Human Resources Manager, Econet Telecom Lesotho,
P.O. Box 1037, Maseru, Curriculum Vitae (CV) and certified copies of educational certificates to humanresources@etl.co.ls on or before
the 28thJanuary 2022.
Candidates who would not have been contacted by the 4th February 2022 should consider their applications not successful.