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Hosted PABX
A hosted PABX (Private Automatic Branch Exchange) is a telephone switching system that is accessible over a network in the cloud. Because it’s cloud-based, access to this telephony solution happens entirely over the internet, cutting down on hardware and software costs.
  • Realisation of reduced maintenance costs, capital expenditure and network costs.
  • Employees can work from anywhere, resulting in improved efficiency and productivity.
  • Ease of scalability, allowing instant scaling of the service up or down.
  • Auto attendant: Acts as a virtual receptionist that greets incoming callers and routes them to the necessary department.
  • Call Reporting analytics: Has the ability to provide real-time call analytics about the institutions phone usage.
  • Advanced call routing and queuing: In an instance whereby no agents are not available, calls are placed in a call queue and callers notified of how long they can expect to wait before they are assisted.
  • Call transfer service
  • Call Pickup service
  • Extension dialling
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