A hosted PABX (Private Automatic Branch Exchange) is a telephone switching system that is accessible over a network in the cloud. Because it’s cloud-based, access to this telephony solution happens entirely over the internet, cutting down on hardware and software costs.
Realisation of reduced maintenance costs, capital expenditure and network costs.
Employees can work from anywhere, resulting in improved efficiency and productivity.
Ease of scalability, allowing instant scaling of the service up or down.
Auto attendant: Acts as a virtual receptionist that greets incoming callers and routes them to the necessary department.
Call Reporting analytics: Has the ability to provide real-time call analytics about the institutions phone usage.
Advanced call routing and queuing: In an instance whereby no agents are not available, calls are placed in a call queue and callers notified of how long they can expect to wait before they are assisted.