Your Voice Shapes
Our Service
Tell us how we are doing. Each survey takes about 3–5 minutes, your answers are confidential, and every response helps us improve our network, shops and customer care.
CUSTOMER SURVEYS
Tell Us How We’re Doing
Choose the survey that matches your experience. Questions are in English, with Sesotho guidance under each one.
NETWORK
Network Survey
16 questions · about 3–4 minutes
Tell us about network availability, call quality and data speeds where you live and work.
CUSTOMER CARE
Call Center Satisfaction
18 questions · about 4–5 minutes
Rate your most recent call with our Customer Care consultants.
RETAIL SHOPS
Shops Satisfaction
23 questions · about 5–6 minutes
Share your experience at an Econet retail shop — service, waiting time and staff.
FIBRE
Fibre Satisfaction
23 questions · about 5–6 minutes
Tell us about your fibre installation, connection and support.
BRAND AMBASSADOR
Brand Ambassador Survey
21 questions · about 4–5 minutes
Rate the help you received from an Econet brand ambassador.
BUSINESS
Enterprise Satisfaction
23 questions · about 5–6 minutes
For business customers: rate our enterprise services, account management and support.
