Dial *133* recharge pin# or buy on Ecocash

Dial *100#, option 1

ID, payslip, proof of residence, 3 months bank statement

Go to settings, connections, mobile networks, access point names, add, name - ETL, APN - internet, APN type - default, then save

Dial *126#

Visit Econet shop with ID and pay M20

+2666000002

Dial *125*amount*phone number you are transferring to#

Dial *100*812#

(a)Check if you have the following indicators at the top of your phone screen. {E, 3g, H, H+, 4g}.
If you are able to see one of them followed by two alternating arrows, please recharge your phone with data.
(b)If you are unable to see them, please set your internet APN as follows.
Or manually set your APN as follows depending on phone model

APN SETTINGS ON ANDROID  
(a)Settings
(b)More
(c)Mobile Networks
(d)Access point names
(e)Menu (3) Dots at top right corner or at the bottom of the buttons
(f)Reset to default
(g)Menu again
(h)New APN or + sign or Add
(i)Name: type internet
(j)APN internet
(k)Menu
(l)Save

APN SETTINGS ON IPHONE
(a)Settings
(b)Cellular
(c)Mobile Data Options/Cellular Data Options or
(d)Mobile Data Network/ Cellular Data Network
(e)APN internet
(f)Back/Home Button

APN SETTINGS ON NOKIA LUMIA
(a)Settings
(b)Mobile + SIM
(c)SIM settings
(d)Turn on Manual Internet APN
(e)Select edit Internet APN
(f)Written internet in APN field
(g)Save

(a) Check if you have not exceeded your SMS storage limit then delete if the answer is yes
(b) Dial *199*9# to resend your last electricity token SMS.
(c) If you did not get help by performing the above, please dial 100 or send a whatsapp message to +26666100100 for assistance

(a) Dial 134 to check balance.
(b) Verify if you did not subscribe for services such as social express, u2pia, Health tips, celebrity connect and others. They consume daily airtime for service offered.
(c) Check is you have subscribed for Pokola/airtime credit.
(d) Check if you did not send international SMS’s.
(e) Check your record of numbers dialed.
(f) Check if you did not use your airtime balance instead of data for internet connection.
(g) Check if you might have subscribed for “caller ring back tone” (The music that plays when your call is waiting to be picked up)
(h) For further assistance dial 100 or send a WhatsApp message to +26666100100.

(a) Dial *100# then select the following options
• Option 9
• Option 2
• Enter Econet fibre/ADSL 22 number
• Press OK

(a) If you are able to see 4 or more digits, please call 100 or send a whatsapp message to +26666100100 for assistance.
(b) If you have less than 3 digits on your voucher, please visit the nearest Econet shop for assistance.

(a) Check if you have bought the correct network airtime for Econet Telecom Lesotho.
(b) If you are using a dual sim card phone, please ensure you have selected the correct sim card for Econet Telecom Lesotho.
(c) Dial 100 or send a whatsapp message to +26666100100.

(a) Dial *100# then select option 5
(b) Enter your GSM Cell Phone number of the PUK being requested
(c) Press send or OK

(a) Dial 100 to speak to an Agent for assistance/Pin reset.

(a) Check confirmation SMS to ensure that you did not buy data for a wrong number.

(b) Dial *100#
Select 8. Self Service
Select 1. My Account
Select 2. Detailed Balances

(c) Dial 100 to speak to an Agent for assistance or send a WhatsApp message to +26666100100.