Roaming

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International Roaming

Important Points to Know

While roaming:
• All services are charged from the core balance (airtime); bundles/freebies are not applicable.
• Tariff rates higher than home rates and differ depending on visited country and network selected.
• A customer is charged for receiving a call.
• For prepaid customers; roaming service is provided by default.
• For Post-paid customers; a written formal request is required via:
• Key account managers
• Retail shops
• On *197#, customers can choose to:
1. Activate SMS roaming only
2. Activate SMS & Voice roaming only
3. Activate SMS, Voice & Data roaming only
Depending on their required services while travelling.

How to use the service

Before travelling
• Check your roaming status.
• Check our footprint.
• Check which services are live & the costs.
• As a prepaid customer, ensure you have enough airtime for roaming. You can also top-up using electronic channels, eco-cash, airtime transfer and USSD – voucher top up.
• Enable mobile data roaming & set data CAP limits, on your mobile device go to.
• Settings > Connections > Data usage and enable data saver (if your device supports this). This will help you keep track of the data usage.

While travelling
• The phone can be on auto/manual network selection mode:
On auto, the phone will select the strongest signal (provided ETL has a roaming agreement with the operator).
On manual, you can select a preferred network: Settings > Connections > Mobile networks > Network Operators then choose the desired network.
• For data roaming, enable data roaming on your mobile device: Settings > Connections > Mobile networks > Data roaming
You may also ensure the APN is defined by continuing to choose Access Point Names.
The APN should be: internet
• When making calls/sending SMSes, always include the country code of the mobile number you are dialling.

Frequently Asked Questions

How is roaming activated?

How do I make a call while roaming?

Why can't I access data while roaming?

Are charges the same as while at home?

Why do I get charged for receiving a call?

Can I roam with bundles?

Why am I charged roaming costs while in home country?